Incorrectly Ordered or Change of Mind Returns

Our goal is to always provide high quality products and service to our customers and we know that sometimes circumstances
change and you:
1. may have mistakenly ordered the wrong product; or
2. no longer need an item you purchased; or
3. are not completely satisfied with the product.
Under certain circumstances, we can accept your item back if it is in its original saleable condition. Please be aware, this is not a
guarantee and is subject to approval. If you have any questions about this, please feel free to contact us and we can help clarify
any concerns you may have.
Any product that has already been opened (including removing shrink wrap or labels being broken) may still be able to be returned
(at The H2o Tank Doctors discretion as to its reusability) but will be charged a 20% Restocking Fee.
Incorrectly Ordered product, a Change of Mind or products where you are not completely satisfied, will only be accepted with 14
days of customer receipt.

Items deemed Damaged in Transit, Faulty or Delivered Incorrectly

We endeavour to use the best Courier service for your area but the possibility of damage may still occur. Please ensure you check
your delivery for any damage prior to signing the delivery docket for the product. We may refuse to exchange damaged goods if
signed for thereby acknowledging or accepting the goods have been received in good condition.

If you do receive any product that is damaged during the delivery or incorrectly delivered, please contact us to discuss your
particular concerns and we will work with you to resolve the issue. This may mean the product needs to be returned with suitable
packaging (preferably with its original packaging) to prevent damage in delivering the product back to us. For items that are large
and bulky (for example, Bug Buster), they need to be repacked in a manner that makes them safe to be transported.

We will also need you to provide the following details to enable us to efficiently deal with the situation:

1. Your full name, best contact telephone number, address and your email address;
2. Tax Invoice or Order Number and if you organised return delivery yourself, the relevant tracking numbers; and
3. Reason for return (including any steps we can take to replicate any fault where applicable).

Once we receive the item, The H2o Tank Doctor will advise you via email. Our Team will test your item and may contact you for
more information. Depending on the circumstances, we will attempt to repair the item(s). In some circumstances, we may need to
refer your item(s) to the manufacturer for further testing and advice.

If it is determined that the product is not faulty and is working as expected, or it is determined that any defect or damage was
caused after you took possession the item(s), we will return the product to you at your cost. You will be responsible for any costs
associated related to the testing and/or return of the item(s) to you in this instance.

If the product is incorrectly delivered, you must return the product (preferably unopened) with suitable packaging to prevent damage
in delivery. Please contact our Team and we can arrange for this item to be returned to us at no cost and (if applicable) arrange for
the correct product to be delivered to you.

Please note, should a fault appear after a product has been used/installed it may still be covered under warranty.